Terms of Service

1) Acceptance of Terms

By accessing or using RetainerBot (the “Service”), you agree to these Terms of Service (the “Terms”) and our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

RetainerBot.com (the "Site") is operated by RetainerBot Inc. References to "we", "us", and "our" mean RetainerBot Inc.

2) Gmail Integration & Authorization

3) Eligibility & Accounts

• You must be authorized and of legal age to form a binding contract.
• You are responsible for all activity that occurs under your account and for keeping your credentials secure.
• You must provide accurate information and keep it up to date.

4) Permitted Use

• Do not misuse the Service or attempt to access it using a method other than the interface and instructions we provide.
• Do not reverse engineer, interfere with, or disrupt the integrity or performance of the Service.
• Do not use the Service to process unlawful content or infringe third-party rights.

Gmail-Specific Prohibitions

In addition to general prohibitions, you specifically agree NOT to:

• Connect Gmail accounts you do not own or have explicit authorization to access
• Use RetainerBot to process Gmail data in violation of Google's Terms of Service or policies
• Attempt to access Gmail data outside your designated client list
• Share your RetainerBot account credentials to circumvent Gmail authorization requirements
• Export Gmail data obtained through RetainerBot to train AI models outside the service
• Use Gmail data for purposes unrelated to client relationship management
• Violate applicable email privacy laws (including but not limited to ECPA, GDPR, CCPA)

Violation of these prohibitions may result in immediate termination of service without refund.

5) Customer Data & Email Access

With your explicit authorization, the Service may access your Gmail data to compute analytics such as reply times, engagement frequency, tone analysis, and related insights. We only access scopes necessary to provide features you enable. We do not sell Customer Data. We use Customer Data solely to provide and improve the Service, operate required security, and comply with law.

If you disconnect your Gmail account, we will cease future access and can delete stored tokens and associated data upon request, subject to legal obligations and reasonable backup/archival practices.

6) Privacy Policy

Data We Collect

• Account data (name, email, company), usage and device data.
• Optional Gmail metadata and content if you connect Gmail to the Service.
• Support communications and operational logs.

How We Use Data

• To provide, maintain, and improve the Service and its analytics.
• To secure the Service, prevent abuse, and troubleshoot.
• To communicate with you about updates, security, and support.

Legal Bases (GDPR where applicable)

• Contractual necessity (to deliver the Service).
• Legitimate interests (security, product improvement, analytics).
• Consent (e.g., connecting Gmail, marketing communications).

Sharing

• Processors that help us operate the Service under confidentiality obligations.
• Legal and compliance requests where required by law.
• Business transfers (e.g., merger or acquisition) with appropriate safeguards.

Retention, Security, and Transfers

• We retain data only as long as necessary for the purposes above, subject to legal obligations.
• We implement reasonable technical and organizational security measures; no method is 100% secure.
• International transfers may occur with appropriate safeguards (e.g., SCCs) where required.

Your Rights

• Access, correction, deletion, restriction, objection, and portability (where applicable).
• To exercise rights or submit a privacy request, contact: support@retainerbot.com.

7) Google API Services User Data Policy Compliance

RetainerBot's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specific Commitments

• Limited Use: Gmail data is used only to provide or improve user-facing features you explicitly enable
• No Transfers: We do not transfer Gmail data to third parties except:
  • As necessary to provide the Service (e.g., cloud hosting)
  • For security purposes (e.g., preventing fraud)
  • To comply with applicable law
  • As part of a merger or acquisition (with notice to you)
• No Advertising: Gmail data is never used for serving advertisements
• No AI Training: We do not use your Gmail data to train general-purpose AI models or for purposes unrelated to providing the Service
• Human Access: Humans do not read your Gmail data unless:
  • You give explicit consent for customer support
  • It's necessary for security purposes (e.g., investigating abuse)
  • Required by law
• Secure Handling: All Gmail data is processed and stored in accordance with industry-standard security practices

For more details on how we handle Gmail data, see our Privacy Policy.

8) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANALYTICS WILL BE ACCURATE OR COMPLETE.

9) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10) Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses arising from or related to your use of the Service or violation of these Terms, to the extent permitted by law.

11) Suspension & Termination

We may suspend or terminate access to the Service if you breach these Terms, pose a security risk, or if required by law. Upon termination, your right to use the Service will cease. Certain provisions will survive termination.

12) Changes

We may update these Terms and the Privacy Policy from time to time. We will post updates on this page with a new “Last updated” date. If changes are material, we may provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.

13) Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-law rules. The courts of Delaware shall have exclusive jurisdiction, unless mandatory law provides otherwise. Where permitted, the parties agree to first attempt to resolve disputes through good-faith negotiations.

14) Contact

Questions about these Terms or our Privacy Policy? Email us at support@retainerbot.com.